Privacy Statement

This Privacy Policy explains how Wild Joker collects, uses, stores and protects personal information when you use our website and services. We are committed to respecting your privacy and being clear about the information we gather, why we need it and how you can manage your data.

Types of data we collect

We collect several categories of information to deliver account services, process transactions, and keep the platform secure. Collection may occur when you register, make a deposit or withdrawal, play games, contact support, or otherwise interact with the site.

Personal data

Personal data includes information that identifies you directly or indirectly, such as your name, date of birth, address, email address, phone number and identification documents supplied for verification. We also collect account credentials and communication records.

Technical data

Technical data covers details about your device and connection, including IP address, browser type and version, operating system, device identifiers, referral and usage data, and cookies or similar tracking technologies used to improve site performance and security.

Transactional data

This includes payment and transaction details such as deposit and withdrawal records, payment method identifiers, transaction amounts and currency, and play history needed to process requests, prevent fraud and resolve disputes.

How we use your information

We use collected data to create and manage your account, process payments, verify identity, maintain security and detect abuse or fraud. Information is also used to operate and improve our services, respond to support requests, and communicate about important account or policy changes.

With your consent we may use contact details to send promotional messages, which you can opt out of at any time. We may also use aggregated, non-identifying data for analysis and reporting.

Data protection practices

We maintain organisational and technical safeguards designed to protect personal data from unauthorised access, disclosure, alteration or destruction. Access to personal data is limited to personnel with a legitimate business need. While no system is completely secure, we monitor for suspicious activity and continually review our security measures.

Cookies and tracking technologies

We and our service partners use cookies and similar technologies for authentication, site functions, analytics and basic advertising. You can manage cookie preferences through your browser settings or device options. Disabling certain cookies may affect site functionality.

User rights

You have the right to request access to the personal information we hold about you, ask for corrections, request deletion where applicable, and object to or restrict certain processing. You may also withdraw consent to direct marketing at any time.

Access, correction and deletion of data

To exercise your rights, contact us at [email protected]. We will verify your identity before acting on requests to protect your account and others. Please provide sufficient detail to locate the records you want to review or correct.

Information sharing and third parties

We may share personal data with service providers that support our operations, such as payment processors, identity verifiers, fraud-prevention partners and third-party hosting or analytics providers. We also disclose information when required by law or to respond to legal requests. We do not sell your personal information.

Privacy policy updates

We may update this policy from time to time. Material changes will be posted here with an updated effective date. Please review this page periodically to stay informed about how we handle personal information and how to contact us with privacy questions.