Contact our team

Need help? Our support team is ready to assist with questions about your account, account-related issues, verification, deposits and withdrawals, bonus balance and free spins, technical concerns on slots, online casino or live casino play, issues with payment methods, or feedback about active promotions, featured games, recent wins or live betting. We also help with withdrawals and verification. Contact us through live chat, email or phone for fast, practical help.

Department	Contact
Customer support	support@QWE (live chat & email - 24/7)
General enquiries	info@QWE (account queries, document uploads)
Affiliate enquiries	affiliates@QWE (partner programmes)
Phone	+1 604 732 4918 (call or SMS)
Working hours	Mon-Fri, 09:00-22:00 ET; Sat-Sun, 10:00-18:00 ET

Email Support

Email is the preferred way to contact us for detailed requests, account issues, or when submitting documents. Please email [email protected] with a clear subject line, your full name, account ID and up-to-date contact details to avoid delays. Attach any relevant files and include the best time to reach you so our team can review and resolve your request efficiently.

Submit your enquiry

Name

<label for="email" style="font-size:14px;color:#111;">Email</label><input id="email" name="email" type="email" required placeholder="[email protected]" style="padding:10px;border:1px solid #ccc;border-radius:4px;font-size:14px;"><label for="message" style="font-size:14px;color:#111;">Message</label><textarea id="message" name="message" rows="6" required placeholder="How can we help?" style="padding:10px;border:1px solid #ccc;border-radius:4px;font-size:14px;resize:vertical;"></textarea><button type="submit" style="padding:11px 14px;background:#0066cc;color:#fff;border:none;border-radius:4px;font-size:15px;cursor:pointer;">Send message</button>

Response Time

Need help? Our support team typically responds within one business day. Simple questions are usually handled quickly, while more complex account, payment or compliance issues may take longer as they require verification or further investigation. We aim to keep you informed throughout the process and will follow up as soon as we have an update.

Feedback

We welcome your feedback, suggestions, or ideas to help improve our site. Please tell us about features you like, any issues you encounter, or suggestions for promotions and payment options. Every message is read carefully and helps shape updates to our service and user experience. Your input makes a real difference in keeping the site useful and straightforward for Canadian players.